RETURN & EXCHANGE POLICY
At Crimsoune Club, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site. If you receive a product which is not as per the specifications ordered by you i.e.
You are completely protected. Crimsoune Club offers a 7 day return, Exchange and Cancellation Policy for all such items:
- Wrong Size
- Wrong Color
- Wrong Quantity
- Significantly different from the description given by the Crimsoune Club
Note: Returns not applicable on innerwear & masks.
We will also not be able to accept the return if product:
- Is used/worn or altered
- Exhibits physical damage to the box or to the product
- Is returned without original packaging and accessories
- Serial Number is tampered.
How will I receive my refund?
In case of prepaid returns, the amount will be credited back into your account within 3-5 working days after the product has passed the quality check process after receiving product in our warehouse. However, in case of COD returns, the refund can take up-to 7-10 days since the refund is routed through cheque/NEFT/Bank Transfer.
If you have received a damaged product or empty parcel or any item is missing, please contact us within 24 hours of receiving the order.
Note: Returns not applicable on inner wears & masks.
Please place your Return / Exchange Requests here: https://www.crimsouneclub.com/account